Deliveries, returns and refunds
We're still delivering but items are taking a little longer than normal to dispatch and be delivered, please visit our COVID-19 updates page to see any more specific guidance.
The kit will typically be shipped the same day if ordered before 1pm, otherwise the next day using a tracked and signed for service.
Estimated delivery times once the kit has been shipped are shown below:
America / Canada: 4-7 business days.
Europe: 3-5 business days.
UK (DPD): 1-2 business days - Orders placed before 1pm should arrive next day.*
Rest of World: up to 10 business days.
Express Delivery ***
America: 1-2 business days.
Europe: 1-2 business days to most places.**
UK (DPD): 1-2 business days - Orders placed before 1pm should arrive next day.
Rest of World: Please contact us if you require faster shipping.
* UK Free delivery is already next day for the UK (if ordered before 1pm).
** some remote places may take 3 days and up to 4 days in extreme cases.
*** Please note this is a fast service, not a guaranteed service, though the transit times are as quoted by the couriers, delays could occur.
We can refund you if you let us know within 14 days of purchase. From notifying us you then have 14 days to return the kit to us. Once we’ve received it we will refund you.
After 30 days we can’t offer a refund.
To be eligible for a return your kit must be unused and in the same condition that is was received in. It must be received by us undamaged. The buyer pays the shipping cost and we recommend a tracked and signed for service is used.
We only refund the price of the product, not the shipping price.
To complete your return, we also require a receipt or proof of purchase and recommend that a return shipping receipt is retained too.
Defective or damaged kit:
We can only replace the kit if it is defective or damaged. We need proof of damage with pictures of packaging and pictures of the damaged parts themselves.
If you have any questions please mail us at: